Find out the answers to our most frequently asked questions
Where can I buy Herbaland products?
Right here! Check out our online store and pick up your favorite gummies now! We’re also on Amazon Prime and have amazing retailers in 38 countries. Check out our Store Locator to find a retailer near you! Note: Store selections vary, make sure to check in advance.
What type of payment is accepted?
We accept Visa, MasterCard, PayPal and Google Pay.
What is your refund and return policy?
We are positive you will love our gummies. But, if you have an issue, please email firstname.lastname@example.org and we will do our best to make it right.
*Please note, only one coupon code can be used per order. We cannot make adjustments to existing orders that use coupon codes.
Do you offer free shipping?
Definitely! Free shipping to Canada is available on all orders over $70CAD(after all discounts apply). For orders under $70CAD, shipping is a $10CAD flat rate.
When will my order arrive?
You will receive a shipping confirmation email with tracking information once your order has processed. The shipping and handling process typically takes between 2 to 7 business days, however the delivery time will vary based on the shipping option you choose. Have more questions about your order? Contact us at email@example.com
Note: We do not process orders on Canada wide statutory holidays and BC statutory holidays, so that the Herbaland Family can spend time with their families.
Where do you ship?
We currently only ship to Canada and the USA.
Can I pick up my order from your Richmond, BC Head Office?
Yes! We’d love to have you stop by to pick up your order in-person. Please note, because this is our manufacturing facility, we don’t have a storefront for you to shop from. Please place your order on our website ahead of time and select the pick-up option on the check out page.
What are your office and pick-up/receiving hours?
We are open Monday to Friday, 9am to 4pm PST excluding stat holidays and are closed between Christmas and New Year. Be sure to place your order ahead of time, good products sell out easily!
Who do we recommend our gummy products for?
Gummies are for everybody*! If you’re looking for a fun way to supplement your dietary nutrients, restore a specific deficiency or function, or an athlete looking to maximize your performance, Herbaland Gummies are for you! Gummies are delicious and can be valuable for people who have trouble swallowing capsules or tablets.
*Gummies are for almost everybody. We do not recommend gummies for children under 4, people who have trouble chewing, or excessive trouble swallowing. If you’re pregnant or breastfeeding, check with your doctor about what supplements you should be taking.
Where are your gummies made?
Our gummies are made with love in Richmond, BC, Canada by our Herbaland Team!
Do you have vegan and vegetarian options?
Aside from one product - Omega-3 Classic Gummies for Kids (contains Fish Oil), all of our products are vegan or vegetarian.
Are your products gluten-free?
Absolutely! Our manufacturing facility is certified gluten-free!
Are your ingredients genetically modified?
No way, Jose! We are proud to say that all of our products use all-natural, non-GMO ingredients.
Do your products contain allergens?
We want everyone to be able to enjoy our gummies! That’s why all our products are free from common allergens. They are gluten-free, soy-free, dairy-free, nut-free, peanut and egg-free. And an added bonus, all of our products are low-sugar or sugar-free!
I noticed some of your gummies contain Erythritol. Isn’t Erythritol bad for you?
Recently, there was a research paper that came out that highlighted the association between high concentrations of erythritol in the blood and risk of heart disease. To ensure our products are always safe for our customers, we did our own research and found that the link between erythritol intake and cardiovascular disease risk in this research article was determined using association. This means that, in a group of people, it was found that those that had a high risk for cardiovascular disease also had high levels of erythritol in their blood. Whether causation can be established, (i.e., cardiovascular disease was directly caused by erythritol intake), requires further research.
We found that there were also some confounding variables that were important to keep in mind to better put this research into context. For example, they recruited participants that already had a high risk of cardiovascular disease, which limits the applicability of the results to the general population. They also did not collect data on the dietary intake of erythritol – therefore, they don’t know how much erythritol the participants already had in their body prior to the study. Another important point to consider is that we also naturally produce erythritol in our bodies (we can convert glucose into erythritol14), which was not accounted for in this research article. In addition, the erythritol serving used in this study was 30 g in a day. On average, our gummies that have erythritol contain between 1-2 g per serving.
There are other studies that have been published on the health effects of consuming erythritol, and there has been extensive research done in regard to the absorption, distribution, metabolism, and excretion of erythritol by the human body, as well as long and short term studies regarding its toxicity and potential reproductive, developmental, genotoxic, and carcinogenic effects in animal studies. These studies conclude that the consumption of erythritol does not produce evidence of toxicity, even at very high intakes. Based on this information, we have decided to keep our gummies as they are, but we will definitely keep up to date on the research!
Read more about our sugar-free formulas here.
Can you make me some gummies?
We offer private labeling and contract manufacturing opportunities. Please check out our Partnership Page for more information!
Does Herbaland send free samples?
Unfortunately, at this time, we are not able to offer samples. But we do a lot of in-person events and conventions, so make sure to look out for us! We also run giveaways every month on our Instagram @HerbalandGummies, so make sure to follow!
Does Herbaland work with bloggers & influencers?
Yes 100%!! We have 2 different types of partnerships that you can get involved in.
Ambassador Program - if you are looking for an in-kind long-term program, we recommend applying to our Ambassador Program - The Herbaland Gummy Crew.
Paid Partnerships - If you are looking for a personalized paid partnership short or long-term, please email us along with your media kit to firstname.lastname@example.org.
How do I login into my account?
Click on the menu icon on the top right-hand side of the website to get to the account menu. Once there, fill in your email and password. If you don't have a Herbaland Gummies account yet, click "Create Account" and fill in your information.
What if I forgot my password and/or email?
Go to the account login page and click 'Forgot Your Password?'. You will then get an email sent to you with instructions on how to change it.
If you forgot your email, please contact us at email@example.com and we will help you.
How can I change my shipping address?
Once you are logged into your account, go to your account profile by clicking the person icon in the top right, then view addresses.
If you made your order already and it has the wrong address, please email us ASAP at firstname.lastname@example.org so we can update that and let the shipping team know.