FAQ

Herbaland is a Canadian wellness company founded in 2009 and Canada's largest nutritional gummy manufacturer. Based in Richmond, British Columbia, we create innovative gummy vitamins, supplements, and functional snacks designed to make wellness enjoyable and convenient.

Yes. Herbaland is proudly Canadian-owned and headquartered in Richmond, British Columbia. All Herbaland products are manufactured in Canada at our Richmond facility.

You can buy Herbaland products directly from our online store, as well as through Amazon and select retailers in over 45 countries. Use our Store Locator to find a store near you and check product availability in your area.

Product selection may vary by retailer, so we recommend contacting the store or checking availability online before visiting.

Herbaland currently ships within Canada. Once your order has been processed, you will receive a shipping confirmation email with tracking information so you can monitor your delivery. Orders are typically processed and shipped within 2 to 7 business days, though delivery times may vary depending on the shipping option selected and your location.

Please note that orders are not processed on Canadian statutory holidays or British Columbia statutory holidays. If you have any questions about your order or shipping, please contact us at pr@herbaland.ca.

Yes. Herbaland offers free shipping within Canada on orders over $70 CAD after discounts are applied. Orders under $70 CAD are subject to a flat shipping fee of $10 CAD.

Free shipping for subscription orders are from $50 CAD and above. Subscription orders under $50 CAD are subject to a flat shipping fee of $10 CAD.

Shipping rates and delivery options are calculated at checkout based on your order and destination.

Yes. Herbaland offers local pickup for online orders from our head office in Richmond, British Columbia. Simply place your order online and select the local pickup option at checkout.

Please note that our Richmond, BC location is a manufacturing facility and not a retail storefront, so orders must be placed online in advance.

Pickup hours are Monday to Friday, 9:00 AM to 4:00 PM Pacific Time, excluding statutory holidays. We are also closed between Christmas and New Year's.

If you have any questions about local pickup or your order, please contact us at pr@herbaland.ca. 

We want you to be happy with your Herbaland purchase. If you experience an issue with your order or products, please contact our team at pr@herbaland.ca and we will do our best to make it right.

For the fastest support, please include your order number and a brief description of the issue when reaching out. Our team will review your request and assist with any applicable return or refund options.

Herbaland accepts a variety of secure payment methods, including Visa, Mastercard, PayPal, and Google Pay. Available payment options will be displayed at checkout.

If you have questions about payment or experience any issues during checkout, please contact our customer support team: pr@herbaland.ca for assistance.

Choosing the right Herbaland product depends on your health goals and lifestyle. Whether you're looking to support sleep, immunity, energy, digestion, beauty, or active performance, Herbaland offers a wide range of gummy vitamins, supplements, and functional snacks designed for different needs. Each product page includes detailed information on ingredients, benefits, and recommended use to help you find the right fit.

If you're unsure which Herbaland product best suits your needs, our team is happy to help. Contact us at pr@herbaland.ca for personalized recommendations.

If you are pregnant, breastfeeding, taking medications, or have a medical condition, we recommend consulting your healthcare professional before using any dietary supplement.

Most Herbaland products are vegan and gluten-free, and many are low-sugar or sugar-free. However, some products contain animal-derived ingredients, including Omega-3 Classic Gummies for Kids (fish oil) and our Collagen Jelly Snacks (marine collagen).

Our manufacturing facility is certified gluten-free, and all Herbaland products are made with non-GMO ingredients. In addition, our products are free from many common allergens, including soy, dairy, nuts, peanuts, and eggs.

Because ingredients and nutritional profiles vary by product, we recommend checking the product page or label for the most up-to-date information on dietary preferences, allergens, and sugar content.

Yes. Herbaland products are proudly made in Richmond, British Columbia, Canada. Our products are manufactured by the Herbaland team at our Canadian facility, allowing us to maintain high standards for quality, safety, and consistency.

Herbaland offers products formulated for both adults and children. Each product is made with carefully selected ingredients and includes recommended serving sizes and age guidelines on the label.

To ensure safe use, always follow the directions provided on the product packaging. If you are pregnant, breastfeeding, taking medications, or have a medical condition, we recommend consulting your healthcare professional before using any dietary supplement.

For best quality, store Herbaland products in a cool, dry place away from direct sunlight and heat. Always keep the container tightly sealed and out of reach of children.

Refer to the product label for any specific storage instructions, as requirements may vary by product.

Herbaland is Canada's largest nutritional gummy manufacturer and has been creating innovative gummy vitamins, supplements, and functional snacks since 2009. Our products are proudly made in Richmond, British Columbia, using carefully selected ingredients and are designed to make wellness enjoyable and convenient.

Our team is committed to maintaining high standards for quality, safety, and consistency in every product we make.

Yes. Herbaland is committed to maintaining high standards for quality and safety. Our products undergo rigorous testing throughout the manufacturing process to help ensure they meet our specifications for quality, purity, and consistency.

In addition, selected products are independently third-party tested. Please refer to individual product pages for specific testing information.

Herbaland products are made with carefully selected ingredients chosen to support specific wellness goals, from everyday nutrition to sleep, beauty, digestion, and active performance. We use high-quality ingredients and formulate each product with effectiveness, taste, and convenience in mind.

All Herbaland products are made with non-GMO ingredients, and many are vegan, gluten-free, and low in sugar. Because ingredients vary by product, we recommend reviewing the ingredient list and product page for detailed information on each formula.

We're happy to help with questions about products, orders, shipping, accounts, and general inquiries. You can contact Herbaland by phone, email, or through our Contact Us page. Our team is available Monday to Friday from 8:30 AM to 4:00 PM Pacific Time.

• Phone: +1 (604) 284-5050
• Toll-Free: +1 (877) 464-8669 (1-877-GoGummy)
• Customer Service: pr@herbaland.ca
• Business Inquiries: service@herbaland.ca

To log into your Herbaland account, click the account icon on our website and enter your email address and password. If you don't have an account yet, simply select "Create Account" and follow the prompts to register.

Creating an account allows you to view your order history, manage your information, and enjoy a faster checkout experience.

If you've forgotten your password, go to the account login page and select "Forgot Your Password?" You will receive an email with instructions to reset it.

If you've forgotten the email address associated with your account or need additional assistance accessing your account, please contact us at pr@herbaland.ca and our team will be happy to help.

You can update your saved shipping addresses by logging into your Herbaland account and accessing your account settings.

If you've already placed an order and need to change the shipping address, please contact us as soon as possible at pr@herbaland.ca. We'll do our best to update your information before your order is processed and shipped.