FAQ

FAQ

Q: Who do we recommend our gummy products for?
A: Gummies are suitable for people of all ages who are looking for a more fun and delicious way to supplement their dietary nutrients, who are looking to maximize performance, restore a deficiency or a specific function. Gummies can be valuable for people who have trouble swallowing capsules and tablets, and we do not recommend gummies for children under 4, people who have trouble chewing, or excessive trouble swallowing.

Q: What is your shipping policy?
A: Free shipping to Canada and USA on orders over CAD70, orders under CAD70 are a CAD10 flat rate. “International cost” pricing, we do not charge any handling fees.

Q: What is your refund and return policy?
A: If you are not completely satisfied, please send the unused portion, proof of purchase (Including order number), and a brief explanation within 14 days of receiving your order and we will be happy to issue a refund. If you have any questions, issues, including damaged or erroneous orders, please contact customer service.

Q: What type of payment is accepted?
A: Our website accepts Visa, MasterCard and PayPal.

Q: What are your office and pickup/receiving hours?
A: We are open Monday to Friday, 9am to 5pm PST excluding holidays and are closed between Christmas and New Year.

Q: What is your privacy policy?
A: Our philosophy is as follows:

  • we limit data collected about you and your use of the platform;
  • your personal information is never for sale;
  • we use and disclose information to prevent people from abusing the platform; 
  • we never disclose it for any other reason unless required by law.